This article is about Jive closing the doors of its Portland office. End of an era. Jive-X was part of my daily life and taught me so much.
Companies preach about the importance of collaboration, synergy, knowledge management, customer advocacy and communities can help with all of it. No matter internal or external, a great community requires time build, nurture and gain adoption.
Internally, a community allows employees to collaborate and share solutions, but unlike instant messenger, the knowledge can be saved and cataloged. Externally, a community allows you to build external trust, increase customer communication, and best of all; build a self-service, cost saving, knowledge base of information.
Tell me about your community (internal or external), how are you using it?