My recap and answers I provided for the 11/30/2017 #TwitterSmarter chat hosted by @MadalynSklar and guest @AaronLee. Join the conversation every Thursday at 1pm EST and build your Twitter chops.
Q1: What are the benefits of using Twitter for your business or brand?
- Twitter allows you to engage with customers and industry thought leaders
- Twitter is a great customer service triage and communication tool
- Twitter allows you share valuable content with your customers (and they can easily share it too)
- Twitter Lists and a dashboard make it easy to organize and respond to content – listen & engage
Q2: What are some under-used features of Twitter that can help boost your Twitter presence?
- If you are not Pinning, you’re not winning
- Keep checking the Analytics tab
- Not really a Twitter feature, but you best be tracking tweets with UTM codes
Q3: What types of content can help you get more traction on Twitter?
- No matter the format, ensure the content matches the interests / helps your followers
- There is no content type “silver bullet” – add value, help others, answer questions, ask questions, engage
Q4: How can content creation and curation help you build influence and reach with Twitter?
- If you provide value, others will not only Follow you, but help when you need it
- Valuable and honest engagement builds trust with your customers
- Some of the best content is often: “THANK YOU!”
Q5: What tools can help you maximize the effect of your Twitter activities?
- I use to participate in tweetchats
- I use my dashboard to follow my lists & schedule tweets
- I use UTM codes and to track results and learn
- Don’t forget the built-in analytics
Q6: What tips can help you build a strong following on Twitter?
- Participate in tweetchats
- Don’t simply retweet, add your comments
- Don’t just tweet – engage
Q7: How can Twitter help a business or brand build authority with a specific audience?
- Twitter helps people and brands share knowledge
- Use listening tools to know what ppl are saying – find the right audience & engage
- Twitter makes it easy for customers to reach you: build advocates through outstanding service
Thank you for reading and hope to see you at the next #twittersmarter chat. I look forward to your questions and comments.
Having conversations, being present, and engaging on social media are more important than Follower count and are the keys to success. Tweetchats are a fantastic way to find great people to have these conversations with; this blog will discuss some of my favorite tweetchats. Please give them a look, jump into a conversation, and build your network.
#ContentChat – Monday 3-4 pm EST hosted by Erika Heald @SFerika: This chat brings together content creators and content marketers to share their challenges and best practices for solving them.
#BufferChat – Wednesday 12-1 pm EST hosted by Buffer @buffer: Join this chat to discuss social strategy, platforms, and growing your audience.
#SproutChat – Wednesday 3-4 pm EST hosted by Sprout Social @SproutSocial and Vera Flores @sproutvera: Discussions around relevant topics and challenges that social media and community managers face.
#TwitterSmarter – Thursday 1-2 pm EST hosted by Madalyn Sklar @MadalynSklar: As the name suggests, this chat is about all things Twitter and Twitter marketing.
#HootChat – Thursday 3-4 pm EST hosted by Hootsuite @hootsuite: From tools, to strategy, and best practices – all things social media.
I participate in these chats because they are hosted and attended by knowledgeable people and relevant to my career. If these do not interest you, don’t worry, there are many chats out there; do some research and find those that do. No matter which one you choose, I recommend using TweetChat to follow and participate. Hope to chat with you soon; I look forward to your comments and questions.
When most consider Twitter analytics, they think of a custom campaign measured by utm codes and Google Analyitcs, but are you also utilizing Twitter’s built-in tools? When was the last time you clicked the Analytics tab from the dropdown of your profile picture on the top right corner? Hopefully this blog will introduce you to some Twitter-tools that will increase your reach and engagement.
Analytics opens with the Home tab to give you an idea of how your tweets are doing. What are you Tweet impressions (the number of times your tweets have been seen), what was your Top Tweet, are you getting mentioned by others, and who is your Top Mention. Keep track of this data month to month and ensure you are reaching out to your Top Mentions.
After Home, I click the Tweets tab: are people really seeing my tweets, are they clicking on hyperlinks, and are they taking actions: retweets, likes, and replies. This tab provides insight to reach and most importantly engagement.
Next is the Audiences tab: there is so much good stuff here, explore and see what is important to you and your brand. This data can be toggled by audience: All Twitter Users, Your Followers, or Your Organic Audience. Once you have chosen the audience, dig into the data types.
Take the time to review all this great data and learn who you are tweeting to, what they like consuming, and what tweets encourage their engagement.
I look forward to your questions and comments.
My recap and answers I provided for the 10/26/2017 #TwitterSmarter chat hosted by @MadalynSklar and guest @AgoraPulse. Join the conversation every Thursday at 1pm EST. Automation may be a time saver, but it is NOT engagement and may actually hurt you.
Q1: Can you really put your Twitter profile on “auto-pilot” with automation tools?
- You can put your account on auto-pilot, but I do not recommend it
- Going on auto-pilot removes true conversation with fellow tweeters
- Auto-pilot could hurt credibility and make you appear to be a bot
- I schedule tweets, but ALWAYS engage myself
Q2: What types of content or updates can be shared via automation tools?
- I schedule blog posts
- I tried to auto-pilot my tweetchat answers, but it did not work out well 🙂
Q3: How often do you repeat content on Twitter? Do you get good results?
- I post blogs on multiple times and day when I write them
- I believe it is ok to reuse content, but I try not to over-post the same thing
Q4: Where do businesses or brands often fail when it comes to automating their social media channels?
- Brands fail when they use canned, generic responses
- Brands fail when they over schedule and post too much all at once
- Brand fail when they don’t measure the popularity of their content and keep posting things ppl don’t like or value
- There is NOTHING worse than an auto-DM with a link to a blog or sales pitch
Q5: What automation tools can help you share content in a relevant, meaningful way?
- I use @hootsuite to schedule and share my blog
- I use @tweetchat to follow and participate in tweetchats
Q6: What are your top tips for using automation to increase your traffic and reach?
- Follow what Google Analytics tell you: best time to post, the content your audience likes – repeat
- I do utilize an automated welcome email in my community when someone registers – it contains how-to’s & tips
Q7: Are you sick and tired of auto-DMs or do you think they’re a great tool to get more leads?
- I only DMs ppl I know
- Canned Auto-DMs are the worst
- Don’t believe Auto-DMs will yield qualified engagement or leads
- DMs are good for customer service: private, documented, and allow longer character length
Q8: What is your best advice to find balance between automation and real-time engagement?
- Automate your scheduling – engage in person
Thank you for reading and hope to see you at the next #twittersmarter chat. I look forward to your questions and comments.
My recap and answers I have provided for the 9/28/2017 #TwitterSmarter chat hosted by @MadalynSklar and guest @Ross_Quintana. Join the conversation every Thursday at 1pm EST.
Q1: What Makes Twitter Important as a Social Platform for Brands?
- Twitter makes it easy to find and connect with thought leaders & customers
- Twitter will aid with SEO and drive traffic to your site or community
- lists & a dashboard makes is so easy to socially listen and engage
Q2: How has Content Curation Evolved on Twitter?
- You only have 140: be efficient, use graphics or video, & URLs with utm codes
- Using lists makes it easy to send the right content to the right audience
Q3: Why does the Real-time Nature of Twitter Matter to Your Content Strategy?
- Real time is great when attending conferences and trade shows – helps create a buzz
- Twitter makes it easy to engage with customers when they reach out to you
Q4: What are Many Businesses Failing on Twitter and Why?
- Business fails on twitter: 1) Too much brand talk 2) Not engaging customers 3) Not relevant tweets
- Twitter fails: 1) Not measuring via utm codes 2) Tweeting too often 3) Arguing in public
- Not using pictures, graphics, or video in tweets
Q5: What Types of Content Should I Curate and What Format Works Best?
- Depends on your audience. For example, a B2B – best practices & how-to’s can work best
- If you are a restaurant: what are your daily specials? Include pictures
- Experiment and measure – keep what works, change what is not
Q6: What is Anchor Content and How Can I Use It?
- Anchor Content = a custom url with your brand name in it
- Anchor content is your brand’s tweeting backbone – what will help your customer / audience the most
Q7: How Much Self-promotion Should I Do and What are the Best Ways to Do It?
- Brands do need to promote & show thought leadership, but 70% should be customer-centric
- Write a blog with a customer who uses your product – about you, but with a trusted endorsement
- If you are providing trusted, customer valued content, THEY will promote it for you
Q8: How Can I Optimize My Content Curation Efforts and Be Data-Driven?
- Add utm codes to your url and let Google Analytics tell the story
If #Twitter is part of your business, and it better be, please join #twittersmarter to interact with fellow professionals and learn some great Twitter tips. I look forward to your questions and comments.
My recap and answers I have provided for the 9/1542017 #TwitterSmarter chat hosted by @MadalynSklar and guest @WriteOnLinline. Join the conversation every Thursday at 1pm EST.
Q1: How important is setting time for content creation, blogging and networking on Social Media, including Twitter?
- A social calendar is priority one – too much is going on during the day to “wing it”
- Setting times for content creation and publishing must be build into your content / social media strategy
Q2: What are steps to consider when setting goals for your Twitter activities (content creation, promotion, engagement)?
- What % is Twitter in your overall plan? Is it the top, do you also manage a community?
- How are you using Twitter? Social listening, customer service, blog / community promotion
- How are you managing twitter – Hootsuite, Sprout, TweetDeck – How many on your team
- What is your triage plan for questions
Q3: What are your best tips for managing your time on Twitter and staying on top of your Social efforts?
- Build dashboards () from your lists
- Set notifications
Q4: How can you build a Twitter Strategy that maximizes your efforts, your time and drives results?
- Ensure you are measuring your efforts to know what works, what needs to be improved. UTM codes – Google Analytics
Q5: What are some tools that can help you manage your time and be productive on Twitter?
- Content calendar, dashboard, content library, google analytics
- A board to keep your week organized
Q6: What are your favorite hacks to stay committed to keep consistent with execution and engagement on Twitter?
- Twitter lists of people by specialty.
- Social done well is about engagement and building trust, not something you “do.”
- Define success and measure your efforts
Q7: What are some simple techniques to balance real-time conversations and scheduling?
- I have never use auto tweets are replies – respond and make it personal
- Be authentic and share who you are
- Balance scheduled content with real-time interactions
- Balance personal content with 3rd party content
Q8: What’s your advice for anyone who’s starting out with Twitter & finds it challenging to be productive on a daily basis?
- Don’t try to read everything in your feed
- Ask a few questions and remember to thank people for their answers
- Join a tweetchat and network
- Lists and dashboards help you organize, consume, and respond
If Twitter is part of your business, and it better be, please join #twittersmarter to interact with fellow professionals and learn some great Twitter tips. I look forward to your questions and comments.
: Besides Twitter, what other social network do you use the most and why?
Q1: How can Small Businesses benefit from their Twitter Presence?
- Easy way to social listen to their brand: customer service, new leads, network
- Twitter is a great way to expand your brand
- Twitter makes is easy to spread the word about your brand and drive traffic to you blog, website, online store, or community
- Twitter shows the world your brand listens AND responds to customers
Q2: How does Twitter fit into an overall social media marketing strategy for Small Businesses?
- Twitter is the broadcast tool for your blog, promotions, how-to & best practice docs
- Twitter is a powerful, scalable, and trackable customer service tool – some SMBs cannot afford a large CRM
- Twitter helps SMBs find and engage with customers
Q3: What are some pro-tips for getting started with Twitter effectively to maximize your efforts?
- The easiest way to get started is to get started 🙂 Get Tweeting
- Find and follow competitors
- Find and follow potential customers
- Find and follow industry thought leaders and relevant hashtags
- Join and participate in tweetchats
- Don’t forget to create twitter lists
- DO NOT AUTO DM!!!!!!!!!!!!!!
Q4: What are some best tips to use Twitter Analytics to Increase Audience Engagement?
- Learn all about utm codes – make the most of your url
- Measure and correct as needed
- Important Google Analytics metrics: Pages per Session and Ave Session Duration
- Google Analytics and utm codes will tell you the content your customers love
Q5: How can Small Businesses leverage Twitter as their customer service channel?
- Along with easy engagement, the transparency of Twitter builds trust with customers
- No phone queue or hold music on Twitter
- You can engage on Twitter then direct a customer to a private chat when needed
- Social listen and each out to unsatisfied customers – sadly, not everyone complains to you
- When 2 parties follow one another, Twitter allows full and private conversations
Q6: What are Twitter tools that can help you boost visibility and attract new customers?
- If you consider it a tool – tweetchats
- Pinning tweets to your profile is must
- Using a tool like to schedule your tweets is a time saver
- Use to broadcast and network
- Twitter Lists and a Hootsuite dasboard
- Set up a branded url for your tweets
Q7: How can Twitter help Small Businesses to track conversations relevant to their services?
- Hashtags and lists
- Don’t forget the hootsuite dashboard
Q8: What type of content on Twitter drives best engagement and conversion?
- Ask questions
- I tweet out customer content from my community: how-to’s, best practices, product solutions
- Infographics are catchy and make the content easy to digest
I hope this information is helpful – see you next week at #twittersmarter