#TwitterSmarter: Mastering Real-Time Content Curation with Twitter

My recap and answers I have provided for the 9/28/2017 #TwitterSmarter chat hosted by @MadalynSklar and guest @Ross_Quintana.  Join the conversation every Thursday at 1pm EST.

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Q1: What Makes Twitter Important as a Social Platform for Brands?

  • Twitter makes it easy to find and connect with thought leaders & customers
  • Twitter will aid with SEO and drive traffic to your site or community
  • lists & a dashboard makes is so easy to socially listen and engage

Q2: How has Content Curation Evolved on Twitter?

  • You only have 140: be efficient, use graphics or video, & URLs with utm codes
  • Using lists makes it easy to send the right content to the right audience

Q3: Why does the Real-time Nature of Twitter Matter to Your Content Strategy?

  • Real time is great when attending conferences and trade shows – helps create a buzz
  • Twitter makes it easy to engage with customers when they reach out to you

Q4: What are Many Businesses Failing on Twitter and Why?

  • Business fails on twitter: 1) Too much brand talk 2) Not engaging customers 3) Not relevant tweets
  • Twitter fails: 1) Not measuring via utm codes 2) Tweeting too often 3) Arguing in public
  • Not using pictures, graphics, or video in tweets

Q5: What Types of Content Should I Curate and What Format Works Best?

  • Depends on your audience. For example, a B2B – best practices & how-to’s can work best
  • If you are a restaurant: what are your daily specials? Include pictures
  • Experiment and measure – keep what works, change what is not

Q6: What is Anchor Content and How Can I Use It?

  • Anchor Content = a custom url with your brand name in it
  • Anchor content is your brand’s tweeting backbone – what will help your customer / audience the most

Q7: How Much Self-promotion Should I Do and What are the Best Ways to Do It?

  • Brands do need to promote & show thought leadership, but 70% should be customer-centric
  • Write a blog with a customer who uses your product – about you, but with a trusted endorsement
  • If you are providing trusted, customer valued content, THEY will promote it for you

Q8: How Can I Optimize My Content Curation Efforts and Be Data-Driven?

  • Add utm codes to your url and let Google Analytics tell the story

If #Twitter is part of your business, and it better be, please join #twittersmarter to interact with fellow professionals and learn some great Twitter tips.  I look forward to your questions and comments.

Best,

Toby

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#TwitterSmarter: Manage Your Productivity and Time on Twitter

My recap and answers I have provided for the 9/1542017 #TwitterSmarter chat hosted by @MadalynSklar and guest @WriteOnLinline.  Join the conversation every Thursday at 1pm EST.

twittersmarter

Q1: How important is setting time for content creation, blogging and networking on Social Media, including Twitter?

  • A social calendar is priority one – too much is going on during the day to “wing it”
  • Setting times for content creation and publishing must be build into your content / social media strategy

Q2: What are steps to consider when setting goals for your Twitter activities (content creation, promotion, engagement)?

  • What % is Twitter in your overall plan? Is it the top, do you also manage a community?
  • How are you using Twitter? Social listening, customer service, blog / community promotion
  • How are you managing twitter – Hootsuite, Sprout, TweetDeck – How many on your team
  • What is your triage plan for questions

Q3: What are your best tips for managing your time on Twitter and staying on top of your Social efforts?

  • Build dashboards () from your lists
  • Set notifications

Q4: How can you build a Twitter Strategy that maximizes your efforts, your time and drives results?

  • Ensure you are measuring your efforts to know what works, what needs to be improved. UTM codes – Google Analytics

Q5: What are some tools that can help you manage your time and be productive on Twitter?

Q6: What are your favorite hacks to stay committed to keep consistent with execution and engagement on Twitter?

  • Twitter lists of people by specialty.
  • Social done well is about engagement and building trust, not something you “do.”
  • Define success and measure your efforts
  • Tweetchats

Q7: What are some simple techniques to balance real-time conversations and scheduling?

  • I have never use auto tweets are replies – respond and make it personal
  • Be authentic and share who you are
  • Balance scheduled content with real-time interactions
  • Balance personal content with 3rd party content

Q8: What’s your advice for anyone who’s starting out with Twitter & finds it challenging to be productive on a daily basis?

  • Don’t try to read everything in your feed
  • Ask a few questions and remember to thank people for their answers
  • Join a tweetchat and network
  • Lists and dashboards help you organize, consume, and respond

If Twitter is part of your business, and it better be, please join #twittersmarter to interact with fellow professionals and learn some great Twitter tips.  I look forward to your questions and comments.

Best,

Toby

 

#TwitterSmarter Recap: How Small Businesses Can Use Twitter to Drive Business

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: Besides Twitter, what other social network do you use the most and why?

Q1: How can Small Businesses benefit from their Twitter Presence?

  • Easy way to social listen to their brand: customer service, new leads, network
  • Twitter is a great way to expand your brand
  • Twitter makes is easy to spread the word about your brand and drive traffic to you blog, website, online store, or community
  • Twitter shows the world your brand listens AND responds to customers

Q2: How does Twitter fit into an overall social media marketing strategy for Small Businesses?

  • Twitter is the broadcast tool for your blog, promotions, how-to & best practice docs
  • Twitter is a powerful, scalable, and trackable customer service tool – some SMBs cannot afford a large CRM
  • Twitter helps SMBs find and engage with customers

Q3: What are some pro-tips for getting started with Twitter effectively to maximize your efforts?

  • The easiest way to get started is to get started 🙂 Get Tweeting
  • Find and follow competitors
  • Find and follow potential customers
  • Find and follow industry thought leaders and relevant hashtags
  • Join and participate in tweetchats
  • Don’t forget to create twitter lists
  • DO NOT AUTO DM!!!!!!!!!!!!!!

Q4: What are some best tips to use Twitter Analytics to Increase Audience Engagement?

  • Learn all about utm codes – make the most of your url
  • Measure and correct as needed
  • Important Google Analytics metrics: Pages per Session and Ave Session Duration
  • Google Analytics and utm codes will tell you the content your customers love

Q5: How can Small Businesses leverage Twitter as their customer service channel?

  • Along with easy engagement, the transparency of Twitter builds trust with customers
  • No phone queue or hold music on Twitter
  • You can engage on Twitter then direct a customer to a private chat when needed
  • Social listen and each out to unsatisfied customers – sadly, not everyone complains to you
  • When 2 parties follow one another, Twitter allows full and private conversations

Q6: What are Twitter tools that can help you boost visibility and attract new customers?

  • If you consider it a tool – tweetchats
  • Pinning tweets to your profile is must
  • Using a tool like to schedule your tweets is a time saver
  • Use to broadcast and network
  • Twitter Lists and a Hootsuite dasboard
  • Set up a branded url for your tweets

Q7: How can Twitter help Small Businesses to track conversations relevant to their services?

  • Hashtags and lists
  • Don’t forget the hootsuite dashboard

Q8: What type of content on Twitter drives best engagement and conversion?

  • Ask questions
  • I tweet out customer content from my community: how-to’s, best practices, product solutions
  • Infographics are catchy and make the content easy to digest

I hope this information is helpful – see you next week at #twittersmarter

Cheers,

Toby

#TwitterSmarter – Score Better Results

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My recap of the 2/11 #TwitterSmarter chat hosted by @MadalynSklar.  Join the conversation every Thursday at 1pm EST and learn how to optimize your Twitter game.

Question: Which social media network do you get most of your business from?

Answer: On line communities with Twitter the close 2nd

Q1. What is Social Media success?

  • Social Media success is defined my connecting and establishing relationships with your target audience
  • You may also define it by establishing an ideas and solutions network
  • Rather than the size of your networks or followers; how engaged are they? Think participation

Q2. How do you divide the time spent managing social?

  • First I ensure I don’t have too many lines in the water
  • I utilize Google Alerts, my Hootsuite dashboard, and my community to listen
  • A Content Calendar to keep posting on track: what do do when
  • At the end of the week, check analytics; without measurement and analytics, you are on a road without guard rails

Q3. What are the best platforms to focus on?

  • There is no BEST platform: where is your audience?
  • You need to pick the right tackle to catch the right fish
  • Know your audience: don’t rock Facebook if your people are on Instagram

Q4. How do I save time on a day-to-day basis?

  • No matter or , schedule those tweets
  • LEARN your tools and how to use them – make the content / comments come to you
  • Calendars are you friend! When to post and to keep you on track during the day

Q5. Which tools are absolutely essential?

Q6. Is automation a good idea? What do I automate?

  • The only automation I do is scheduling tweets
  • I get automated alerts, but respond in time and in person
  • I am not a fan of auto-response, IFTTT for example

Q7. What is the one thing I can do for maximum impact?

  • Respond to comments – Be yourself – Know your audience – Fish where the fish are
  • Share content for your audience rather than your brand; will they find it helpful

Q8. What type of content will travel faster?

  • Content that adds value – solves a problem – relieves a pain point – makes someone laugh

See you at the next #twittersmarter

 

Driving Traffic with Twitter

Twittersmart

This is my recap of the 2/4 #TwitterSmarter chat hosted by @MadalynSklar.  Join the conversation every Thursday at 1pm EST and learn how to optimize your Twitter game.

Question: What are your fave apps that help you shine on Twitter?

Answer: – all equal twitter success

Q1. Is Twitter still a great platform to drive traffic? Why?

  • Twitter not only provides targeted reach, but efforts can easily be tracked via Google Analytics
  • By utilizing hashtags, Twitter helps new users find you
  • Twitter is not only great for engaging – remember to socially listen too

Q2. How is driving traffic different today compared to a few years ago?

  • With better listening tools and measurement analytics, it is easier to know who to target
  • More tools available to tweet smarter
  • With all the helpful tools, sadly there are more bots and spammers too 😦

Q3. Who are the best people you follow on Twitter? Why?

Q4: How can Twitter help you generate new ideas and drive more traffic?

  • The more you participate, the more knowledge you find & contacts you make
  • The more you socially listen, the better you can target content (hashtags)
  • The more you engage, the more relationships you build & they will share your content
  • Ask questions, give answers, say thank you, like and retweet other’s content

Q5: How can you tell if your Twitter efforts are working or not?

  • Via Google Analytics: Sessions – New Users – Pages / Session – Ave. Session Duration
  • For Twitter: Likes and Like-Ratio – Retweets – Replies – Lists

Q6. Do you have any secret methods to drive more traffic using Twitter?

  • Be yourself – let your personality come through – share what your audience finds valuable
  • Thank people for Following you, Retweeting you, adding you to their lists
  • Retweet the content you find interesting
  • In business, tweet things that help your customers rather than promote your brand
  • Add pictures to your tweets

Q7. Should automation be used as part of your strategy to drive more traffic on Twitter?

  • The only automation I use is pre-scheduling tweets, not a fan of auto-responses
  • I am very careful with automation: I want to be efficient, but authentic as well

Q8 What do you think Twitter should do to get more users and remain competitive?

  • DO NOT expand the 140
  • Keep improving tools and analytics

Hope to see you at the next #TwitterSmarter – Look forward to chatting with you.